The Journey to “Being Lean”
“Being Lean” is rare among the many healthcare institutions that have tried “doing Lean.” There are many steps along the way from the initial introduction of Lean into an enterprise to the day when Lean becomes its operating system and the foundation of its new...
The Patient Centered Value System
The Patient Centered Value System: Transforming Healthcare through Co-Design by Anthony M. DiGioia, MD and Eve Shapiro was recently published. The forward was written by Don Berwick. I had the honor of authoring the preface. It was fun to have a really good...
Patient Access, Patient Engagement, and the Triple Aim
The Triple Aim will never be realized without increasing our ability to engage patients in their own care, and nothing is more critical to patient engagement than the access patients have to their care providers. I recently attended the fourth Annual Thought...
The Importance of Patient Engagement
I believe that we must become more effective practitioners of patient patient engagement if we are ever going to have any hope of achieving the Triple Aim. Dr. Ebert told us what would not work in that quest. He said that more money, more personnel, and more...Case Study – Elizabeth Mcarthy
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