National Drug Facts Week
Jan28

National Drug Facts Week

National Drug Facts week is this week from January 26, 2015 through February 1, 2015. You can get links to all of the information at the National Institute on Drug Abuse (NIDA). In addition, there is a direct link to their 1 Page Fact Sheet that answers the questions: What is National Drug Facts Week? What happens during National Drug Facts Week? How can you plan an event for National Drug Facts Week? Why Celebrate National Drug Facts...

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Lean Leaders, Emergence & Healthcare
Jan27

Lean Leaders, Emergence & Healthcare

In a very interesting TED talk entitled “Where Do Good Ideas Come From,” Steven Johnson gives example after example of how individual moments of epiphany are more likely to be the product of group discussion and process than the sudden “eureka” moment of an isolated inventor or innovator. If you want to see Johnson’s TED talk (it has more than 2,000,000 viewers) it will cost you a mere 17 minutes and is probably a better investment of...

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Lean: Look Back, Look Forward
Jan21

Lean: Look Back, Look Forward

This time of the year is terrific for what we call “Hansei” or deep reflection in Lean. One of my greatest sources of continuing satisfaction for 2014 was my work with others to spread Lean thinking. Most of my work with Lean was done with Simpler, in concert with Dr. Patty Gabow, the retired CEO of Denver Health. As Senior Advisors to Simpler, Dr. Gabow and I meet regularly with the Simpler leadership that also includes two other...

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Dr. Gene Lindsey Counters 60 Minutes Report Card on Obamacare
Jan13

Dr. Gene Lindsey Counters 60 Minutes Report Card on Obamacare

The other night I watched 60 Minutes and heard Steven Brill and Leslie Stahl report on how Obamacare is doing at this point. There was an air of naiveté and associated helplessness or a sense of victimization by “systemic evil” that was at the core of this segment, although everything I heard was true and the segment ended with a flicker of hope. Before going further let me introduce Steven Brill to those of you who may not know him....

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What Healthcare Consumers Want
Jan12

What Healthcare Consumers Want

The Advisory Board recently published a study done with 4000 healthcare consumers, asking them what they want from primary care. The study ranks 56 dimensions of healthcare opinion, and can be accessed as a PDF here: http://www.advisory.com I will summarize for you their 10 insights: Convenience is king. Same-day appointments trump walk-in and wait. Evening or weekends? Depends on age. Clinic near errands or work? They’d rather meet...

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Box 9: Discerning Healthcare’s Future
Jan11

Box 9: Discerning Healthcare’s Future

Is there much more to ponder than the past, the present and the future? I find it ironic that as a healthcare executive I gained a small reputation as a person who was always thinking about tomorrow, when in fact in an age-appropriate way, I spend much more time thinking about what has already happened. When I was first learning A3 thinking I thought that my favorite part of the process was “Box 9,” which is where we look back at what...

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Lean Leadership for ACOs
Jan10

Lean Leadership for ACOs

Last week I traveled from my new home in New London, New Hampshire to Farmington, Connecticut to participate in a leadership conference for a large physician group there. This group, like many physician groups across the country, is making that transition from the current reality of their total dependence on fee-for-service income to a future where they expect to be paid for quality and value. They know that to be successful in the...

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Accessible, Accountable Healthcare
Jan09

Accessible, Accountable Healthcare

Healthcare needs to be more accessible and more accountable to everyone. Not long ago my brother-in-law, Tom Coffey, decided to take advantage of a light workday by spending some time on his elliptical machine. Events must have happened quickly because it does not take Tom long to work up a sweat. He was a big bear of a man. About 2 PM, my niece, his daughter who is an NP, noted that her Dad’s car was still in the driveway and went...

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