Creating Healthcare Success Using Lean and Redefining the Relationship Between Managers and Clinicians
Jun19

Creating Healthcare Success Using Lean and Redefining the Relationship Between Managers and Clinicians

As I look back over my experience both as a practitioner and as a medical leader, I am reminded of the joke that the life of an anesthesiologist is composed of long periods of boredom punctuated by moments of terror. Nothing describes a moment of terror for me more than knowing that the situation demands a decision, and in the moment I do not know what to do! The need to make a decision in the context of uncertainty is an apt...

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Dartmouth and Iora Health, Partners in Innovation
Aug30

Dartmouth and Iora Health, Partners in Innovation

I recently accompanied Dr. Rushika Fernandopulle on a visit to the Iora practice site in Hanover, New Hampshire which was created in partnership with Dartmouth College, King Arthur Flour (an employee owned company) , and the New England Carpenters Health Benefits Fund. The Hanover site opened in March 2012, a little over a year after the New Yorker article by Atul Gawande that introduced so many of us to Dr. Fernandopulle. I have been...

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What Can I Do Today?
Jul21

What Can I Do Today?

In most of my writing and speaking I am talking about what we can do working together at all levels within organizations to achieve the Triple Aim. Opportunities exist at every level of healthcare for the innovation, improvement and transformation that will be required if we are ever going to experience… Care better than we have ever seen, health better than we have ever known, cost we can all afford, …for every person, every...

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It’s Not An Easy Ride To The Future On The Magic Carpet of Innovation
Jul11

It’s Not An Easy Ride To The Future On The Magic Carpet of Innovation

Recently I had the opportunity to attend an annual innovation event for about seventy healthcare leaders, entrepreneurs, policy experts, and innovators from around the country. My expectation was that there would be some discussion of trends, new ideas and the environment. I was surprised by what I heard and the discussion in which I found myself participating. I had hoped that there might be information that would add substance to my...

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Foundational Principles for the Future of Care Delivery
Jun01

Foundational Principles for the Future of Care Delivery

How will the way we deliver care in ten years be similar to the way deliver care today and how will the future be different? One thing that is already in transition is the expectation of patients. Patients want a more “horizontal” and collaborative connection with their doctors and care team. That many patients receive care from a team of providers is itself a future oriented change. Are we ready for the the real digitalization of...

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Choices: Understanding Risk, Loss, Persuasion and Compulsion in Healthcare
May24

Choices: Understanding Risk, Loss, Persuasion and Compulsion in Healthcare

My wife had a simple mantra that she repeated each time our boys left the house to go out with their friends. She would say, “Make good choices!”. Her inference was that there was loss associated with bad choices. Never before have patients, families, doctors, other healthcare professionals and medical organizations had more important choices to make than now. Like the circumstances that potentially surrounded the choices that our...

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