Sharing “Deep Stories” to Use Empathy in the Quest for the Triple Aim

Sharing “Deep Stories” to Use Empathy in the Quest for the Triple Aim

A couple of weeks ago when I gave you Dr. Patty Gabow’s letter to Senator Alexander I reported that I was reading Arlie Russell Hochschild’s recent book, Strangers In Their Own Land:  Anger and Mourning on the American Right. In that book Russell seeks to be...
Good Strategy in a Fog of Uncertainty

Good Strategy in a Fog of Uncertainty

There is no challenge like the challenge of creating a strategic plan in uncertain times. What do you do when you do not know what to do? That is a question that frequently challenges leaders. Over eight years ago, after Lehman Brothers had failed and the value of the...