Sharing “Deep Stories” to Use Empathy in the Quest for the Triple Aim

Sharing “Deep Stories” to Use Empathy in the Quest for the Triple Aim

A couple of weeks ago when I gave you Dr. Patty Gabow’s letter to Senator Alexander I reported that I was reading Arlie Russell Hochschild’s recent book, Strangers In Their Own Land:  Anger and Mourning on the American Right. In that book Russell seeks to be...
Creating Healthcare Success Using Lean and Redefining the Relationship Between Managers and Clinicians

Creating Healthcare Success Using Lean and Redefining the Relationship Between Managers and Clinicians

As I look back over my experience both as a practitioner and as a medical leader, I am reminded of the joke that the life of an anesthesiologist is composed of long periods of boredom punctuated by moments of terror. Nothing describes a moment of terror for me more...
Puerile High Fives in the Rose Garden After the House Votes to Repeal and Replace the ACA

Puerile High Fives in the Rose Garden After the House Votes to Repeal and Replace the ACA

I have watched my favorite teams lose championship games. I remember the sinking feeling that I experienced when Richard Nixon was elected for the second time, even after it was really pretty clear that he was a crook. I suffered when Jimmy Carter, one of the most...
Perhaps an Explosion Would Be the Most Efficient Route to the Triple Aim

Perhaps an Explosion Would Be the Most Efficient Route to the Triple Aim

After the failure of Paul Ryan’s American Health Care Act to get passed over the internal squabbling of House Republicans despite their forty four vote majority, David Brooks wrote an interesting tongue in cheek column entitled “The Coming Incompetence Crisis.” He...