Reflections on Flight 93
I am sure that you can remember exactly where you were when you first heard that a jet had flown into the World Trade Center. There was great confusion and dismay. When the second jet hit the towers it was clear that the first crash was no accident. It was not long...
The Importance of Telling Stories About the Quality of Care
Nothing satisfies a writer like getting a story back from a reader that confirms that at least one other person understood your point. I find that sometimes the person who is commenting adds a story that makes my original thought even more effective. I received such a...
If Innovation Is the Answer, Do You Know What You Need To Know?
“Innovation” is frequently offered as the “way out of the woods” for American healthcare. And why not? As Americans we are reminded of the power of innovation to reshape our world many times a day as we tap on our cell phones to find our way through traffic to a place...
Sharing “Deep Stories” to Use Empathy in the Quest for the Triple Aim
A couple of weeks ago when I gave you Dr. Patty Gabow’s letter to Senator Alexander I reported that I was reading Arlie Russell Hochschild’s recent book, Strangers In Their Own Land: Anger and Mourning on the American Right. In that book Russell seeks to be...
Puerile High Fives in the Rose Garden After the House Votes to Repeal and Replace the ACA
I have watched my favorite teams lose championship games. I remember the sinking feeling that I experienced when Richard Nixon was elected for the second time, even after it was really pretty clear that he was a crook. I suffered when Jimmy Carter, one of the most...Case Study – Elizabeth Mcarthy
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