Contemplation and Action on the Road to the Triple Aim

Contemplation and Action on the Road to the Triple Aim

A few years ago Patty Gabow, the retired CEO of Denver Health and a master of using Lean to benefit the underserved, and I were enjoying a dinner together while we were attending a meeting. Our conversation had gotten to the level of sharing and openness where we were...
The Attack on Medicaid and the Spirit of the Fourth of July

The Attack on Medicaid and the Spirit of the Fourth of July

When I heard that Mitch McConnell had announced that he would not be seeking a vote in the Senate on the “Better Care and Reconciliation Act of 2017” before the July 4th recess I was upset because McConnell’s move seemed similar to the one Paul Ryan pulled in March...
Sharing “Deep Stories” to Use Empathy in the Quest for the Triple Aim

Sharing “Deep Stories” to Use Empathy in the Quest for the Triple Aim

A couple of weeks ago when I gave you Dr. Patty Gabow’s letter to Senator Alexander I reported that I was reading Arlie Russell Hochschild’s recent book, Strangers In Their Own Land:  Anger and Mourning on the American Right. In that book Russell seeks to be...