Lean Supports Healthcare Service and Leadership
It is paradoxical that despite all of the opportunities for professional satisfaction in healthcare, one of the issues of greatest concern that challenges the Triple Aim is the emotional health and happiness of healthcare professionals. Healthcare is populated by...
In Defense of Lean
Rarely do you see a clinician, researcher, teacher, philosopher, ethicist and writer all bundled up in one person inside one white coat. Jerome Groopman has been such a person. Dr. Groopman and his wife Dr. Pamela Hartzband, an endocrinologist, are one of healthcare’s...
Optimism or Hope?
During the week after I had given a very positive review of the 27th IHI Forum in my weekly “Healthcare Musings” I received an email comment from one of the regular readers who wrote to me saying that he admired my optimism, but he just did not feel it. The comment...
Magic Johnson: A Triple Aim Hall-of-Famer
One of the highlights for me at the recent 27th IHI Forum in Orlando was the opportunity to see Magic Johnson and to hear him speak. Magic Johnson is one huge man. More impressive than his size-15 feet or his massive shoulders is the breadth and the warmth of his...Case Study – Elizabeth Mcarthy
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