by Dr. Gene Lindsey | Apr 5, 2016 | Featured Post, Leadership, Lean, Population Health Management, Process Improvement, Reform, Strategy
“Standard work” for leaders includes being involved and practicing a style of management that includes coaching, mentoring and teaching rather than just commanding, expecting, and holding accountable the people who do the work. John Toussaint has postulated that...
by Dr. Gene Lindsey | Feb 12, 2016 | Accountability, Costs, Data, Delivery, Featured Post, Lean, Payment Models, Population Health Management, Reform
The core ideas of what the IHI calls the Triple Aim were articulated by Robert Ebert, Dean of Harvard Medical School in 1965. Our understanding of the Triple Aim was accelerated by two important books, To Err is Human (1999) and Crossing the Quality Chasm (2001),...
by Dr. Gene Lindsey | Feb 2, 2016 | Burnout, Featured Post, Leadership, Lean, Process Improvement, Reform, The Triple Aim
It is paradoxical that despite all of the opportunities for professional satisfaction in healthcare, one of the issues of greatest concern that challenges the Triple Aim is the emotional health and happiness of healthcare professionals. Healthcare is populated by...
by Dr. Gene Lindsey | Jan 20, 2016 | Costs, Featured Post, Lean, Long Term Service and Support, Population Health Management, Process Improvement, Reform, The Triple Aim
I have been looking forward to 2016 and asking myself where healthcare should focus in the year ahead. In this connection, Don Berwick’s speech at the 27th Annual IHI Forum had a profound effect on me. You can watch it on YouTube. I appreciated his insightful and...
by Dr. Gene Lindsey | Jan 14, 2016 | Costs, Featured Post, Leadership, Payment Models, Process Improvement, Reform
A recent article in the New England Journal of Medicine offers us food for thought as we contemplate the Affordable Care Act (ACA) at five years and look forward to its next challenges in 2016. If you have not read it, the article is entitled “Health Care Reform’s...
by Dr. Gene Lindsey | Dec 21, 2015 | Featured Post, Leadership, Reform, The Triple Aim
One of the highlights for me at the recent 27th IHI Forum in Orlando was the opportunity to see Magic Johnson and to hear him speak. Magic Johnson is one huge man. More impressive than his size-15 feet or his massive shoulders is the breadth and the warmth of his...