Looking Ahead With Thanks and Hope Through the Aftermath of the Election
This time three weeks ago many Americans were wearing masks while standing in lines with six feet of distance on either side from others in line while waiting patiently to cast their vote. Some stood for hours in lines designed to discourage them from...
We Are Leaderless in the Midst of a Systems Failure
In each of the last two posts I have mentioned Paul Batladen’s famous observation about the output of “systems.” Last Tuesday I wrote: The great physician and advocate for continuous improvement, Paul Batalden of Dartmouth, has reminded us frequently...
The Future of Care As Seen Through the Lens of The COVID-19 Pandemic
My wife and I were recently watching the PBS program “The Vote” when it occurred to me how long it takes to achieve social change. The story of Women’s Suffrage is an international saga that really spans a few thousand years. It was not until 2015 when Suadi...
Building The New Normal With Lean
As we move into an attempt to recover from the first wave of the COVID-19 pandemic, many of us have begun to think about how the delivery of healthcare will be changed by what we have experienced. Some have suggested that the pandemic has revealed serious flaws...
The President’s Challenge to Correctly Sequence the Treatment of the Virus and the Economy.
Yesterday, I scored two rolls of toilet paper at the one grocery store in my town. I felt good about my accomplishment until I got home and thought about what it meant to find joy in toilet paper. I had volunteered to do the shopping, and my wife’s last request...Case Study – Elizabeth Mcarthy
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