Relational Contracts and Lean
I believe that without the total commitment of senior leadership, especially the CEO, Lean can’t succeed. Leadership can launch Lean or leadership can tolerate Lean and enjoy the benefits that it offers for a while, but if leadership wants Lean to be a sustainable...
A Lean Tour: Step 1, Management’s Willingness to Be Transformed
Lean is my favorite flavor of continuous improvement. I see Lean to be a term like “jazz” that defines an evolving philosophy that thrives on innovation. Lean is to continuous improvement as jazz is to music. Jazz is a continuously evolving art form that allows...
What do the primaries mean for health care’s future?
From the get go the pundits have been puzzled by this year’s Presidential primaries season. The confusion goes back to last June when Donald Trump announced his candidacy for the office of President. At first, the predictions were that Trump’s candidacy was a...
Concierge Medicine: Still Not a Good Idea
A few physicians in my community began to try concierge medicine in the mid nineties. My first reaction was, “Harley Street has come to Beacon Street”. If you watch Downton Abbey, Lady Mary Crawley probably took her maid, Anna Bates, to Harley Street when they went to...Case Study – Elizabeth Mcarthy
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